Refund Policy

Bullet Time Scene sells credits in one-time packs. Payments are handled by our payment provider, Waffo Pancake, the merchant of record for every purchase, which also sends your receipt.

When a purchase can be refunded

A purchase is refunded in full when both are true:

• you ask within 14 days of paying, and
• none of that purchase's credits have been used.

Each purchase is judged on its own. Credits are spent from your oldest purchase first, so a newer pack can still be unused while an older one is not.

What counts as "used"

• Generating a video or unlocking a free preview uses credits.
• Credits that came back after a video failed, timed out or was blocked don't count as used.

A refund is approved only if the purchase is still unused when we approve it. Once approved, that purchase's credits are removed from your balance, and the money goes back to the original payment method through Waffo.

How to ask for a refund

Email support@bullettimescene.com from your account's email address, with the order number from your receipt (you can also find your orders under Billing in the account menu). We check that the purchase is still unused and reply by email.

Chargebacks and refunds started by the payment provider

If a purchase is refunded or charged back through Waffo or your bank instead, the credits left from that purchase are removed. If some of them were already spent, the account is put on hold: it can still sign in, download and delete its videos, but can't generate, unlock or buy until the matter is resolved with support@bullettimescene.com.

Failed videos

You don't need to ask for these. When a video fails, times out or is blocked by a safety filter, its credits go back to your balance automatically, to the purchase they came from.

Deleting your account

Deleting your account forfeits any remaining credits. If you have unused purchases from the last 14 days, ask for a refund before you delete.

Contact

support@bullettimescene.com